Legal Documents

Karkiya Privacy Policy

At Karkiya, protecting your personal information is one of our highest priorities. This Privacy Policy clearly outlines what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026 Applicable: All Users GDPR Compliant

01 Introduction

Karkiya is an international-standard online gaming platform where your trust and privacy are our top priority. This Privacy Policy ("Policy") describes in detail how we collect, handle, and protect the personal information you provide when using the Karkiya website and applications.

By registering with or using Karkiya, you are considered to have read and accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

We always aim to write this Policy in plain, clear language so you can easily understand exactly what we do with your data. Karkiya never sells your information or shares it with unauthorized third parties.

Karkiya complies with international data protection standards and handles your information in a fully GDPR-compliant manner.

02 What Information We Collect

Karkiya collects different types of information for different purposes. Some information is provided directly by you, while other data is collected automatically as you use the platform.

Information Provided Directly

  • Identity Information: Name, date of birth, and nationality.
  • Contact Information: Email address, mobile number, current address.
  • KYC Documents: Copy of national ID, passport, or driving license.
  • Financial Information: Payment method details (bKash/Nagad number, general bank account information).
  • Account Information: Username, password (encrypted), security questions and answers.

Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device ID.
  • Usage Data: Page visits, betting history, session duration, and click patterns.
  • Location Data: Approximate geographic location (IP-based).
  • Cookies & Tracking Data: Used to improve platform performance and enhance the user experience.
Data Type Reason for Collection Mandatory?
Name & Email Account Creation & Communication Yes
Mobile Number Verification & Security Yes
KYC Documents Identity Verification & Legal Compliance Yes for Withdrawal
Payment Information Transaction Processing Yes
IP Address Security & Fraud Prevention Automatic
Cookies Experience Improvement Optional

03 How Your Information Is Used

Karkiya uses your information only for specific, legitimate, and transparent purposes. We never use your data unnecessarily.

  • Account Management: For registration, login, and account security.
  • Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
  • KYC Verification: For identity verification and anti-money laundering purposes.
  • Customer Support: To resolve your complaints and inquiries.
  • Security Monitoring: For detecting fraud, manipulation, and unlawful activity.
  • Service Improvement: For analytics to improve the platform experience.
  • Legal Obligations: For providing required information to regulatory authorities.
  • Relevant Communications: To inform you of promotional offers and important updates (with your consent).
You can opt out of promotional emails or SMS at any time. Simply go to your account settings and update your notification preferences.

04 Who We Share Your Data With

Karkiya never sells your personal information to third parties. In certain circumstances, limited data may be shared with trusted partners.

  • Payment Processors: Financial information required to complete transactions is shared with the payment gateway.
  • KYC Verification Service: With licensed third parties for identity verification.
  • Law Enforcement: In response to a court order or valid government request.
  • Regulatory Authority: For audits or reporting as required by the licensor.
  • Technology Service Providers: For cloud hosting and security services (under strict confidentiality agreements).
All third-party partners are bound by strict confidentiality agreements and may only use your data for the specified purpose.

06 Data Security Measures

Karkiya employs industry-leading security technology to protect your data. Our security infrastructure is regularly updated and reviewed.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
  • Two-factor authentication (2FA): OTP verification for additional account security.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Regular Security Audits: Regular third-party penetration testing.
  • Restricted Access: Only authorized personnel may access specific data.
Karkiya will never ask for your password, OTP, or payment PIN via email, phone, or chat. Any such request is fraudulent — please report it to us immediately.

07 Data Retention Period

Karkiya retains your information only for as long as needed. Retention periods vary depending on the type of data and the purpose for which it was collected.

  • Account Information: For the full duration the account is active, and 5 years after closure.
  • Transaction Records: A minimum of 5 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming History: For the duration the account is active, and 2 years after closure.
  • Communication Records: Customer service communications for up to 2 years.
  • Log Files: Security logs retained for up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized, unless a legal obligation requires it to be kept for longer.

08 Your Rights

Under Karkiya's Privacy Policy, you have several important rights regarding your own data. We respect these rights and make them easy to exercise.

Right to Know

You can find out what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data in certain circumstances.

Right to Restrict Processing

You may request restriction of data processing in specific situations.

Right to Portability

You can receive your data in a machine-readable format.

Right to Object

You may object to the use of your data for specific purposes.

To exercise these rights, please contact us: [email protected] — We will respond within 30 business days.

09 Minor Protection

Karkiya strictly provides services to adults (18+). We do not knowingly collect or process personal information from anyone under the age of 18.

Age verification is mandatory at registration and is confirmed during the KYC process. Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

If you believe a minor is using our platform, please contact us immediately [email protected]-to inform us.

10 International Data Transfers

As an international platform, Karkiya may process or store your data on servers located in different countries. In all such cases, we ensure that data protection standards are fully maintained.

Regardless of where data is transferred, we follow appropriate contractual safeguards, standard contractual clauses, and approved protection frameworks. Keeping your data secure is our responsibility.

11 Policy Changes

Karkiya reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via email or through an in-platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically. The "Last Updated" date at the top of the page will always reflect the most recent revision.

For significant changes, we will notify you at your registered email address at least 14 days in advance.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We are always here to help.

Email Support

For general inquiries and privacy-related matters:
[email protected]

Live Chat

Use the platform's live chat for instant support.
24/7 Active

Why Karkiya Privacy Different

We don't just write policies — we put them into practice every day.

End-to-end encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can decipher this data.

Transparent KYC Process

Karkiya's identity verification process is fully transparent. Your documents are used solely for verification purposes and are stored securely.

Licensed & Audited

Karkiya undergoes regular independent security audits and is obligated to comply with the regulations of international licensing authorities.

User Controls

Your data, your control. At Karkiya, you can view, correct, or request deletion of your information at any time.

Fraud Prevention Measures

Karkiya uses an advanced fraud detection system to identify suspicious activity and protect your account.

24/7 Privacy Support

Our expert team is always ready to help with any privacy-related questions. You are never left on your own.

Start Safe Gaming Today

Your information is completely secure at Karkiya — register now and experience a platform you can trust.

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